Officer, Life Policy Administration (Hotline)

Full Time
Intermediate (3-6 years)
Lower Secondary / F5 / GCSE
English, Cantonese, Mandarin (Putonghua)

Job Description

Officer, Life Policy Administration (Hotline)

Location: Hong Kong


  • Provide professional hotline & fax enquiry services to sales channel
  • Investigate and resolve complaints from sales channel
  • Provide face-to-face document verification service to sales channel
  • Prepare hotline & fax enquiry MI reports for manager
  • Back up policy alteration processing during peak period


  • Form 5 or above with at least 4 years working experience in life insurance (any area) / banking industry
  • Excellent interpersonal and problem solving skills
  • Polite and customer oriented
  • Able to work independently and under pressure
  • Excellent written and spoken English & Chinese with good knowledge of Mandarin
  • Proficient in MS Office and Chinese typing


Technical Skills

  • Audit
  • Chinese Word Processing
  • Complaint Handling
  • Life Insurance

Transferable Skills

  • Interpersonal
  • Problem Solving