Officer, Life Claims

Full Time
Junior (less than 3 years)
English, Cantonese

Job Description

Officer, Life Claims

Location: Hong Kong


  • Assess and approve claims within own claims authority and make recommendation to senior for those claims exceeding own authority limit, conduct claims investigation where necessary.
  • Review and follow up outstanding claims and make decisions within own authority limit. Report any operational abnormalities to senior timely.
  • Handle enquiries from customers, agents (including hotline and walk-in where necessary) and internal staff
  • Check and sign payment letters where necessary and prepare non-standard payment and decline letters
  • Take part in departmental / company projects where necessary.


  • Matriculated or above.    
  • Minimum of 2 years claims experience in life insurance
  • Preferably with professional qualification in Life Insurance including LOMA (Life Office Management Association), ICA (International Claim Association)
  • Effective communication in English and Cantonese
  • PC skills in MS Words, EXCEL

Professional Qualifications

  • Associate, Life Management Institute (ALMI)

Technical Skills

  • Claims
  • Insurance Claims
  • Life Insurance
  • Microsoft Excel
  • Microsoft Word