Prudential

Officer, Customer Call Centre (Inbound)

Prudential
Full Time
Intermediate (3-6 years)
Upper Secondary / IB / A Level / NVQ
English

Job Description

Officer, Customer Call Centre (Inbound)

Location: Hong Kong

Responsibilities:

  • Provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services.
  • Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling
  • Arrange follow up call to respond to customer feedback in a timely and professional manner

Requirements:

  • Secondary School graduate
  • 3 years of experience in Customer Service / Call Centre experience
  • Customer focused and result oriented, with the ability to work under pressure and in a changing environment
  • Highly organized and able to meet tight deadline
  • Hands on MS Office knowledge

Candidate with less experience will be considered for a 12-month Contract Position.


Technical Skills

  • Answering Telephones
  • Customer Service