Manager, Vendor Management (Helpdesk)

Senior (6-10 years)

Technical Skills

  • ITIL
  • Vendor Management

Job Description

Manager, Vendor Management (Helpdesk)

Location: Hong Kong


  • Review and approve service requests for desktop support services, and organize the multi-workstream communication with stakeholders for non-standard service delivery
  • Chair the regular service level meetings with outsourcing vendor on Desktop Support and Service Desk services in accordance with contract and scope of work
  • Manage the activities of outsourcing service operation and conduct operation review meetings to align and improve the processes with documentations
  • Drive and monitor the outsourcing vendor on Desktop Support and Service Desk services to support projects or activities, and review and approve on the vendor proposed resources and plans


  • Undergraduate/graduate University degree in Business, Information Systems, or related disciplines
  • IT Certification in ITIL, PMP or related disciplines
  • Minimum 8 years of working experience in Information Technology with at least 2 years in supporting Desktop services at supervisory level
  • Excellent communication skills, interpersonal skills and vendor management skills
  • Strong technical knowledge in Microsoft windows operating system, Microsoft Office and email messaging system
  • Good knowledge in infrastructure including server and network perspectives
  • Strong understanding of IT Infrastructure Library (ITIL) processes
  • Excellent in problem solving, presentation and analytical skills
Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
QualificationProject Management Professional (PMP), ITIL Practitioner Level
PrudentialFinancial Services, Retail and Commercial Banking

3/f, Berkshire House, 25 Westlands Road, Hong Kong

directions_walk7 mins walk from Quarry Bay Station