Manager, Vendor Management (Helpdesk)

Full Time
Senior (6-10 years)

Job Description

Manager, Vendor Management (Helpdesk)

Location: Hong Kong


  • Review and approve service requests for desktop support services, and organize the multi-workstream communication with stakeholders for non-standard service delivery
  • Chair the regular service level meetings with outsourcing vendor on Desktop Support and Service Desk services in accordance with contract and scope of work
  • Manage the activities of outsourcing service operation and conduct operation review meetings to align and improve the processes with documentations
  • Drive and monitor the outsourcing vendor on Desktop Support and Service Desk services to support projects or activities, and review and approve on the vendor proposed resources and plans


  • Undergraduate/graduate University degree in Business, Information Systems, or related disciplines
  • IT Certification in ITIL, PMP or related disciplines
  • Minimum 8 years of working experience in Information Technology with at least 2 years in supporting Desktop services at supervisory level
  • Excellent communication skills, interpersonal skills and vendor management skills
  • Strong technical knowledge in Microsoft windows operating system, Microsoft Office and email messaging system
  • Good knowledge in infrastructure including server and network perspectives
  • Strong understanding of IT Infrastructure Library (ITIL) processes
  • Excellent in problem solving, presentation and analytical skills

Professional Qualifications

  • Project Management Professional (PMP)
  • ITIL Practitioner Level

Technical Skills

  • Information Technology Infrastructure Library (ITIL)
  • Vendor Management