Manager, Operation Support

Full Time
Lead (more than 10 years)

Job Description

Manager, Operation Support

Location: Hong Kong

Job Responsibility:

  • Manage day-to-day operations support activities effectively to ensure the alignment of the business strategy, local IT strategy and regional IT direction.
  • Supervise team to drive and implement operation projects within agreed schedule, smoothly without major problems. And always acts as a core member to contribute in operation aspects for major IT projects.
  • Manage the outsourcing printing vendor and regional IT team service quality, meet agreed service level agreement without major incidents and fulfill the compliance of the outsourcing vendor requirements.
  • Manage and track daily production incidents/problems effectively, work closely with Application Team, Users and outsourcing vendors to resolve the problems and resume the computer services timely.
  • Supervise Operation Support Staff to complete assigned jobs and ensure to provide a good quality of work in day-to-day support.
  • Assist IT Disaster Recovery Manager to execute IT DR activities effectively.

Job Requirements:

  • Degree in Computer Studies, or related disciplines
  • Minimum 10 years of working experience in Information Technology with at least 8 years of Data Centre experience in which at least 3 years at IT management level
  • Experience in multi-international companies in Financial Industry
  • Solid experience in computer operation services, problem and change management and outsourcing vendor management
  • Strong leadership skills, computer operation management, outsource vendor managementand people management skills
  • Excellent in communication skills with strong interpersonal skills
  • Able to master wide range of knowledge on computer operation, programs/patches deployment, job scheduling, batch printing, data centre facility, operation acceptance, incident and problem management








Technical Skills

  • Compliance
  • Data Centre
  • Disaster Recovery Planning
  • Scheduling