Contract Officer, Customer Call Centre (Outbound)

Intermediate (3-6 years)

Technical Skills

  • Compliance
  • Customer Service

Job Description

Contract Officer, Customer Call Centre (Outbound)

Location: Hong Kong


  • Coordinate with relevant parties to obtain and evaluate all relevant information to response to customers’ enquiries, concerns and requests about insurance products and services by making outbound calls; follow up with insurance consultants if necessary.

  • Ensure all outbound calls in compliance with the regulatory and internal requirements by following operation procedures. To identify and resolve customer dissatisfaction and find out an effective solution to minimize any business risks; assist in improving operational efficiency and organizational effectiveness.

  • Proactively build long term trust with customers by showing empathy and maintain customer loyalty through the outbound activities (i.e. surrender / premium holiday conservation)


  • Form 7 or above

  • 3 years of experience in Customer Service / Call Centre experience

  • Good written/spoken English/Chinese (Mandarin is a must)

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)
PrudentialFinancial Services, Retail and Commercial Banking

3/f, Berkshire House, 25 Westlands Road, Hong Kong

directions_walk7 mins walk from Quarry Bay Station