Assistant Manager, Service Management
Technical Skills
- Change Management
- Compliance
- Disaster Recovery Planning
- ITIL
Job Description
Assistant Manager, Service Management
Location: Hong Kong
Job Responsibilities
-
Manage Service Support functions and ensure the operations of Incident Management, Problem Management and Change Management are complying with the defined structure and process.
-
Manage daily reported problems are attended properly and prioritize the submitted change requests.
-
Monitor day-to-day operation in incident & problem and change, and ensure the efficient multi-workstream communication with stakeholders when major incident happens.
-
Coordinate the regular incident & problem management review meetings with IT teams and drive the discussions on incidents resolutions to avoid reoccurrences and prevention to meet the service level.
-
Review overall IT services to align with the corporate standard operation and document the processes to ensure the compliance of IT policies.
-
Prepare material for conducting Change Approval Board (CAB) meeting for ensuring all changes are submitted on time for Management team approval
-
Compile incident report submission for major incidents, trend analysis report and monitor the progress of preventive measurement actions
Job Requirements
-
Degree in Computer Studies, or related disciplines
-
IT Certification in ITIL, PMP or related disciplines
-
Minimum 8 years of working experience in Information Technology with at least 2 years in supervisory role of Incident and Problem Management, Change Management, Service Desk and Service Level Management
-
Relevant work experience in Financial Industry
-
Good communication skills and interpersonal skills
-
Strong technical ability to identify and recommend solutions to address business needs
-
Strong understanding of IT Infrastructure Library (ITIL) processes
-
Excellent in problem solving, presentation and analytical skills
-
Good command of both written and spoken English and Chinese
Employment Type | Full-time |
Career Level | Senior (6-10 years) |
Education Level | Bachelor |
Qualification | Project Management Professional (PMP), ITIL Practitioner Level |
Language | English, Cantonese |
Share the page
3/f, Berkshire House, 25 Westlands Road, Hong Kong