Assistant Manager, Life Claims

Full Time
Senior (6-10 years)
English, Cantonese, Mandarin (Putonghua)

Job Description

Assistant Manager, Life Claims

Location: Hong Kong


  • Approve claims within own claims authority and make recommendation to senior for those claims exceeding own authority limit
  • Monitor the claims operational flow in terms of claims turnaround time and quality of outgoing claims correspondence
  • Provide training to internal staff and agencies
  • Provide close supervision and mentoring subordinates to achieve best practice standard
  • Handle enquiries and complaints from customers, agents (including telephone and walk-in where necessary), other insurance regulatory bodies and internal staff
  • Provide claims support in product development / enhancement
  • Take part in departmental / company projects where necessary


  • Minimum of 6 years claims experience in individual life insurance.
  • Degree from a recognized University; professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service).
  • Good analytical, interpersonal and communication skills
  • Fluent written and verbal English and Cantonese with knowledge of Mandarin an advantage
  • Proficient in MS Office and Chinese typing


Professional Qualifications

  • Associate, Customer Service (ACS)
  • Fellow, Life Management Institute (FLMI)

Technical Skills

  • Claims
  • Customer Service
  • Life Insurance
  • Product Development
  • Training