Assistant Manager, Infrastructure & Vendor Management

Full Time
Senior (6-10 years)
English, Cantonese

Job Description

Assistant Manager, Infrastructure & Vendor Management

Location: Hong Kong

Job Responsibilities:

  • Manage the outsourcing vendor on Infrastructure services and ensure the service provider meet the service level performance
  • Handle service requests, change and problem with vendors to ensure the compliance of vendor’s service performance and align with the internal policies and external regulations.
  • Review and approve service requests, and organize the multi-workstream communication with stakeholders for non-standard service delivery
  • Chair the regular service level meetings with outsourcing vendor infrastructure services in accordance with contract and scope of work
  • Manage the outsourcing service operation and conduct operation review meetings to align and improve the processes with documentations
  • Drive the outsourcing vendor to support projects or activities, and review and approve on the vendor proposed resources and plans
  • Explore the new technology / solution with vendor to enhance the workflow and support

Job Requirements

  • Degree in Computer Studies, or related disciplines
  • IT Certification in ITIL, PMP or related disciplines
  • Minimum 8 years of working experience in Information Technology with at least 2 years in supporting services at supervisory level
  • Relevant work experience in Financial Industry
  • Good communication skills, interpersonal skills and vendor management skills
  • Strong technical knowledge in Infrastructure components, such as Desktop, Network, Wintel, Unix, Linux, AIX, SAN
  • In-depth knowledge in supporting Microsoft Products including Windows 7/10, Active Directory, Office2010/2013, SharePoint, SCCM, Bitlocker and etc
  • Strong understanding of IT Infrastructure Library (ITIL) processes
  • Excellent in problem solving, presentation and analytical skills
  • Good command of both written and spoken English and Chinese

Professional Qualifications

  • Project Management Professional (PMP)
  • ITIL Practitioner Level

Technical Skills

  • Active Directory
  • Compliance
  • Information Technology Infrastructure Library (ITIL)
  • Linux
  • UNIX