Prudential

Assistant Manager, Customer Care Counter

Prudential
Full Time
Intermediate (3-6 years)
Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Assistant Manager, Customer Care Counter

Location: Hong Kong

Responsibilities:
 

  • Assist Manager to supervise the daily operation of branch offices so as to ensure the smooth running of daily routines in premium collection and cashier office administration
  • Support cashier counter during peak period
  • Check reconciliation report for ensuring the accuracy of all payment transactions and posting at all times.
  • Ensure the cashiering procedures and workflows are adherence to all guidelines and policies laid down by management.
  • Record, produce and prepare routine management reports and audit reports required by the Management for regular performance review and coaching.
  • Give positive feedback and improvement ideas in streamlining and further enhancing the daily operations of Cashier.
  • Provide guidance / training and supervise cashier staff in daily routines.
  • Responsible for system development and modification to meet the changing requirements
  • Participate in ad hoc studies and projects
     

Requirements:
 

  • University degree in Business Administration, Management Information System, or a related discipline
  • Minimum 5 years of relevant working experience in life insurance industry, with at least 2 years in management / supervisory level.
  • Professional qualification in Life Insurance such as Fellow of the Life Management Institute (FLMI) highly preferred.
  • Ability to multi-task and handle pressure of a fast-paced environment.
  • Strong organizational and problem-solving skills
  • Excellent interpersonal relation skills
  • Excellent verbal and written communication skills in English and Cantonese (including Mandarin)
  • Good knowledge of application software including MS Excel, MS WORD and MS Powerpoint

 


Professional Qualifications

  • Fellow, Life Management Institute (FLMI)

Technical Skills

  • Audit
  • Customer Service
  • Life Insurance
  • Management Reporting
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Reconciliations
  • Report Writing