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Helpdesk Support (Financial Institution)



Job Description

Helpdesk Support (Financial Institution)


We are currently seeking caliber candidates as a Helpdesk Support for our client which is a renowned and well established enterprise in Hong Kong with a global presence. The position will be responsible for providing top quality support for a multinational financial group.

Job Description:

• Provide 1st & 2nd tier support services to internal business units and users
• Technical Support for Desktop PCs – both Software and Hardware.
• Physically set up computers and Software System installation.
• Perform basic Hardware moves and changes
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the Customer.
• To maintain and control inventory records of Computer IT assets, such as Servers, PC, Laptop, iPad, etc.
• Perform Anti-Virus Control all of computer hardware
• Co-ordinate with external vendors on application software inquiries and maintenance
• Provide technical solution to the our staff with a user friendly communication
• Provide other IT-related support as required by the business
• Keep your technology and information update for better support

Job Requirement:

• Higher Diploma in Information Technology or equivalent
• 1 - 2 year working experience on IT Services or Engineering would be advantage
• Good computer skills in Microsoft product
• Ability to work independently, flexibly and positively
• Good command of spoken & written English and Chinese
• On-work training will be provided for less experienced candidates

Experienced candidates will be considered for a senior position, and we offer highly competitive package to the ideal candidates.

Interested parties please send your CV to [email redacted, apply via Jobable]

Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese

Unit 904, 9/F, Aitken Vanson Centre, 61 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong

directions_walk5 mins walk from Kwun Tong Station