PricewaterhouseCoopers (PWC)

Support Specialist-Firmwide Services–Global Technology Solutions-IFS

PricewaterhouseCoopers (PWC)
Full Time
Intermediate (3-6 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Job Description

Support Specialist-Firmwide Services–Global Technology Solutions-IFS

Location: Hong Kong

Job Description & Responsibilities:
  
  • Provide customer relationship management acting as a first point of contact for internal customers with regards to any queries or supports
  • Get familiar with your assigned customer’s work practice and provide proactive service or advise to customers that meet their business needs or enhance their work efficiency
  • Provide desktop / in-house application and hardware support via telephone or on-site
  • Provide functional support on video conferencing and Mobile / Smart devices
  • Manage project by coordinating with relevant teams to accomplish the goal under the defined plan, timeline and budget
  • Occasionally work extended hours and at weekends
Requirments:
  • Higher Diploma or above in Computer related disciplines
  • Minimum 5 years’ working experience in IT related field.  Experience in IT presales or support is preferable
  • Proficiency in MS Windows and Office.  Hands-on experience on Lotus Notes is desirable
  • Knowledge of data mining and coding in various programming languages (Visual Basic, C#, .Net, SQL, VBA in MS Excel/ Access) is an advantageExcellent understanding of customer service and strong sense of customer focus
  • Team player with excellent inter-personal, communication and listening skills
  • Eager to learn the new technology
  • Good understanding of Video Conferencing and Mobile / Smart devices
  • Excellent command of English, Cantonese and Mandarin
  • Self-starter who is able to work independently, under pressure and willing to work outside office hours
  • Candidate with less experience would be considered as a Systems Engineer

Technical Skills

  • .NET
  • Budgets
  • C (Programming Language)
  • C#
  • Client Relationship Management
  • Customer Service
  • Data Mining
  • Lotus Notes
  • Microsoft Access
  • Microsoft Excel
  • SQL
  • Visual Basic
  • Visual Basic for Applications (VBA)