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Senior Manager-Project&Change Management-Salesforce-BD-IFS_HK

PricewaterhouseCoopers (PWC)

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Senior Manager-Project&Change Management-Salesforce-BD-IFS_HK

Lead (more than 10 years)


Technical Skills

  • Budgets
  • Business Development
  • Change Management
  • CRM
  • Gap Analysis
  • Project Management
  • Relationship Management
  • Salesforce

Job Description

Senior Manager-Project&Change Management-Salesforce-BD-IFS_HK

Location: Hong Kong

Job Description & Responsibilities

Project implementation
  • Create Salesforce change vision;
  • Identify benefits, approach and realisation plan;
  • Define roles and responsibilities and resource requirements;
  • Develop and manage implementation plan and budget;
  • Identify and manage risks and issues;
  • Identify and manage critical dependencies;
  • Work with workstream leads to ensure successful implementation;
  • Monitor and report progress to key stakeholders and governance forums;
  • Ensure quality measures are adopted and implemented across programme;
  • Implement knowledge transfer; and
  • Finalise and maintain the Programme Identification Document.
Change Management/Adoption and sustainability – ongoing role beyond the project Go Live date.
Adoption and sustainability
  • Leverage global metrics and tailor adoption metrics to territory goals;
  • Construct adoption & sustainability plan and design  knowledge transfer process;
  • Launch adoption dashboards for leaders;
  • Launch adoption plan and reward and recognition program(s);
  • Review adoption dashboards, conduct gap analysis and define action plans; and
  • Drive sustainability plan and activities.

Creating advocates
  • Define Salesforce change advocate network approach
  • Create Salesforce change advocate network materials
  • Manage change advocate network
  • Conduct Salesforce change advocate network activities

Reporting structure & key relationships
  • Markets Leaders – China/HK;
  • BOS (Business Operating Systems) project team;
  • Workstream teams;
  • Line of Service Operations and Markets teams; and
  • Business Development Team.


Mandatory experience and skills:
  • Educated to at least degree level
Work experience
  • Experience leading a complex project such as ERP implementation including change management;
  • Understanding of effective account/relationship management/opportunity management processes; and
  • At least 10-12 year’s work experience.
Personal characteristics/capabilities
  • Fluent Mandarin and English (speaking, reading and writing);
  • Outgoing personality with well-developed social and persuasive skills;
  • Flexible and adaptable;
  • Resilient and self-motivated;
  • Organised, attention to detail;
  • Team player;
  • Proven ability to develop strong and sustainable relationships; and
  • Curiosity and hunger to learn – interest in building their understanding of the firm and its services, and in building their career in the region’s – and the world’s – largest professional services firm.
Nice to have
  • Worked with Salesforce or a similar CRM previously;
  • Understanding of professional services firms (either through experience of working in one or by being a client of one);
  • Understanding of PwC; and
  • Proven coaching skills.

Employment TypeFull-time
Career LevelLead (more than 10 years)
Education LevelNon-specified
LanguageEnglish, Mandarin (Putonghua)
PricewaterhouseCoopers (PWC)Accounting and Finance

22/F, Prince's Building Central, Hong Kong

directions_walk4 mins walk from Central Station