PricewaterhouseCoopers (PWC)

Senior Associate (CRM Business Analyst)-Technology Consulting- Adv- HK

PricewaterhouseCoopers (PWC)
Full Time
Intermediate (3-6 years)
Bachelor to Master
English, Cantonese, Mandarin (Putonghua)

Job Description

Senior Associate (CRM Business Analyst)-Technology Consulting- Adv- HK

Location: Hong Kong

The Technology Consulting Senior Associate opportunity is part of the PwC Consulting team. The objective of this role is to drive our client-facing engagements of transforming clients’ business and strategy through deployment of different technologies and systems.

You will be assisting managers and senior managers on the following areas:
-               Collect, Analyze and Define Business Requirements
-               Develop functional requirements
-               System Implementation (e.g. Business Analysis, User Acceptance Testing)
-               Define testing scopes/scenarios, prepare testing plans,
-               Perform UAT and verify the testing results
-               Fully understand System Development Lifecycle

As a senior associate, you are expected to help your managers and senior managers on pre-sales activities, engagement delivery, clients’ requirement gathering & analysis, and act as clients’ on-ground contact.

  • A bachelor’s/Master’s degree in Computer Science or Engineer related studies
  • Three to Five  years’ experience in CRM system implementation
  • Consulting Experience is a desired;
  • Experienced in providing wide range of Technology Consulting services to clients, e.g. selection of system, IT Strategy, system implementation & integration, system development life cycle etc.
  • Experienced in CRM implementation in role of Business Analyst
  • CRM Certifications are preferred
  • Strong analytical and creative problem solving capabilities
  • A proven ability to translate client objectives into deliverable requirements, and develop deliverables that address complex situations
  • Group facilitation and presentation skills
  • The ability to work directly with senior management and employees throughout client organizations
  • Fluency in English, Cantonese and Mandarin
In addition, candidates should illustrate the following personal attributes:
  • Demonstrates courage and integrity
  • Acquires and applies commercial and technical expertise by staying up to date in industry and with market trends
  • Manages projects and economics efficiently; planning and performing work in accordance with
  • client requirements and professional standards 
  • Open minded, agile with change and practical
  • Committed to self develop and coaching of others for growth
  • Communicates with impact and empathy
  • Actively shares ideas and knowledge and is innovate
  • Lead and contribute to team success
  • Is passionate about client service
  • Works hard to build and sustain relationships

Technical Skills

  • Business Analytics
  • Client Relationship Management
  • Economics
  • Project Management
  • Translation
  • User Acceptance Testing