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Senior Training Officer (Ref:CT/STO)

Full-time
Intermediate (3-6 years)

Posted 

Technical Skills

  • Customer Service
  • HR
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Training

Job Description

Senior Training Officer (Ref:CT/STO)

Location: Mongkok

Responsibilities:

  • Identify training needs and review staff development plan for frontline operations so as to maintain company image and service quality
  • Design and deliver training programs in the areas of customer service, supervisory skill and soft skills training for frontline staff
  • Review training effectiveness by assessing employee performance and trainees’ feedback
  • Coordinate customer service related training events such as Mystery Shopper Program and HKRMA Service & Courtesy Award
  • Provide assistance in ad hoc projects related to shop operations

Requirements:

  • Degree in Human Resources, Business or related discipline
  • Minimum 4 years relevant experience in designing and delivering training programs, preferably in catering or retail fields
  • Excellent presentation, communication and interpersonal skills
  • Strong sense of ownership, responsible and self-initiated
  • Good command of both written and spoken English and Chinese
  • Proficient in PC applications especially MS Word, Excel, PowerPoint and Chinese Word processing

Interested parties please apply with details of academic qualifications, work experience, present and expected salary to:

Human Resources & Administration Department,
Pizza Hut Hong Kong Management Ltd.,
Unit 2003, Level 20
Tower 1, Grand Century Place
193 Prince Edward Road West
Mongkok, Kowloon

or by e-mail to recruithr @jrghk.com

Please quote the reference on envelope / subject.  Only shortlisted applicants will be notified.  All applications will be treated in strict confidence by authorised personnel and used for the purpose of selection only. All information of unsuccessful candidates will be destroyed after six months.

A member of the Jardine Matheson Group

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese