PCCW

Service Engineer - Server & Storage (Ref no.: CPE-SE-SS-TC)

PCCW
Full Time
Senior (6-10 years)
Higher Diploma / Foundation Year / Associate Degree to Bachelor
English, Cantonese

Job Description

Service Engineer - Server & Storage (Ref no.: CPE-SE-SS-TC)

Location: Hong Kong

  • To provide on-site project implementation and maintenance support on Server, VN/VDI & Storage solutions
  • To provide technical support on pre-sales cases
  • To offer technical consultancy services to customer
  • To communicate with vendors on technical support issues
  • To conduct User Acceptance Tests and prepare project documentation, test plan and technical briefing to customers
  • To perform ad hoc or emergency call out service when required
  • Degree / Higher Diploma holder in Electronic Engineering or Information Technology or related disciplines
  • At least 6 years’ relevant experience in server & storage system Project implementation and maintenance services
  • Server & storage system knowledge in Windows Server/Exchange, VMWare, VDI, Backup solution and SAN/NAS storage
  • Holder of professional certifications such as MCSE, VCP, Citrix, NetBackup, HP, IBM, EMC, NetApp, HDS will be an advantage
  • Strong problem solving and analytical skills
  • Good customer service and interpersonal skills
  • Mature, dedicated, self-motivated and able to work under pressure
  • Proficiency in spoken and written in both Chinese and English
  • Candidate with less experience may be considered as Senior Technical Officer/ Technical Officer

Professional Qualifications

  • Microsoft Certified Systems Engineer (MCSE)

Technical Skills

  • Customer Service
  • Microsoft Exchange Server
  • Project Management
  • Technical Support
  • User Acceptance Testing
  • VMware