Senior Technical Service Officer – WiFi (Ref no.: CPE-STSO-LWK)

Full Time
Intermediate (3-6 years)

Job Description

Senior Technical Service Officer – WiFi (Ref no.: CPE-STSO-LWK)

Location: Hong Kong

  • To provide installation and maintenance service on WiFi network
  • To provide support and perform Wi-Fi network testing for troubleshooting, implementation and system roll-out.
  • To monitor site progress to match the project schedule and manage contractors for installation work 
  • To prepare engineering / technical drawings related to the site works
  • To perform Emergency Call Out (ECO) duty for 7x24 support on rota basis 


  • Higher Diploma/ Diploma holder in Electronic Engineering / Telecommunications or related disciplines with minimum 5 years’ working experience in WLAN field and 3 years’ in implementing Cisco, Aruba or Ruckus system
  • Good knowledge in network trouble shooting and Wi-Fi planning
  • Solid experience in implementing large scale WLAN system for Corporate customers
  • Holder of professional certifications such as CCNA/CWNA® Certified Wireless Network Administrator Certificates or equivalent will be an advantage
  • Holder of Construction Industry Safety Certificate (Green Card) and Construction Worker Registration Card
  • Self motivated, proactive and able to work independently
  • Good interpersonal and communication skills in both oral and written English


Professional Qualifications

  • Cisco Certified Network Associate (CCNA)

Technical Skills

  • CISCO Routers

Transferable Skills

  • Communicative
  • Independent
  • Interpersonal
  • Proactive