Sales Executive (Call Centre - Complaint Handling)

Full-time

Technical Skills

  • Customer Service
  • Sales

Job Description

Sales Executive (Call Centre - Complaint Handling)

Location: Hong Kong

  • Handle and resolve escalated customer calls skillfully
  • Summarize, analyze and identify issues from customer cases
  • Provide recommendation from customer perspectives for Managers in order to enhance the team work quality and efficiency 
  • Work closely with Team Managers, Coaches and Trainers to implement the on-going service improvement and recommendation
  • Working Location: Lai Chi Kok
  • 42.5 working hours per week &  willing to take up shift duties and work on weekend & public holidays

Requirements

  • DSE/F.5 or above with minimum 2 years of customer service experience. More experienced candidates will be considered as Senior Sales Executive
  • Customer oriented, self-motivated with high degree of integrity 
  • Excellent interpersonal, communication & analytical skills 
  • Good team player, result oriented with positive working attitude 
  • Knowledge of telecom products is definitely an advantage
  • Fluent in English and Cantonese, a plus with Putonghua
Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)
PCCWTelecommunications

27/F, PCCW Tower, Tower A, Dorset House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

directions_walk5 mins walk from Quarry Bay Station