NOC Voice Engineer

Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree to Bachelor
English, Cantonese

Job Description

NOC Voice Engineer

Location: Hong Kong

  • The candidate will be working in the wholesale voice Network Operating Centre (NOC)
  • Provide 7x24 monitoring on the core voice switch network
  • Perform proactive measures and system health checking to see if there are any problems
  • Handling trouble tickets from the customers and provide status updates of the tickets
  • Act as the front line to the customers for fault handling and also provide first line support for trouble shooting
  • Follow pre-defined operational procedures to perform the appropriate actions under different situations, including the proper escalation procedures.
  • Assist supervisors to prepare operational procedures related to the NOC functions
  • Assist supervisors to prepare fault summary report and analyze the results to identify if there is anything in common.


  • University graduate in Engineering, Computing & Information Technology or related discipline or High Diploma/Certificate holder in Telecommunication or Post-secondary qualifications with at least 2-3 relevant working experience in voice telecommunications
  • Fresh graduate will be considered
  • Working experience in NOC and on data networks are added advantages
  • Willingness to work in shifts
  • Hard working, well organized and can work with minimum supervision
  • Pleasant characters with good discipline and customer oriented
  • Good written and verbal communication skills in both English and Cantonese

Technical Skills

  • Wholesale Trading

Transferable Skills

  • Communicative