Technical Account Manager (TAM)

Intermediate (3-6 years)

Technical Skills

  • CRM
  • ITIL
  • Oracle EBS

Job Description

Technical Account Manager (TAM)

Location: Causeway Bay

Technical Account Manager (TAM) will act as the primary contact between customers, Oracle and third parties with respect to Oracle Advanced Customer Support (ACS) delivery. TAM has the responsibilities on the account management and the service management ensuring that ACS services are delivered on time within budget; and that overall customer satisfaction is achieved. He / She, collaborating with ACS Sales team, is responsible for the development and growth of ACS footprints in Hong Kong ACS installed base; positioning the value for support and to grow and protect the support revenue streams; Leverage and align with all relevant line of business within Oracle, develop and build those relationships with Key stakeholders; provide accurate forecasts for allocated territory; meeting set targets for bookings, online renewals and contract backlog; leading contributor individually and as a team member, providing direction and mentoring to others; can take a project lead role. He/ She is responsible for escalating issues across multiple business units within Oracle and marshalling resources, both local and regional, as necessary to resolve issues. 

TAM is a contributor individually and as a team member, providing direction and mentoring to others. The skill set requirements are

  • At least 10+ years of experience in professional enterprise implementing and supporting IT projects
  • A minimum 5 year of experience in managing and leading IT service delivery projects
  • Good understanding on the life cycle for implementation and support of IT applications
  • Strong in customer management
  • Strong in interpersonal and communication skills
  • Strong in planning, organization and time management skills
  • Experience in Oracle products and Oracle applications is a plus
  • Holding a PMP certification and ITIL certification is a plus
  • Industry experience is desirable 

Oracle will provide competitive remuneration package and rewarding career development to right candidates. Interested partis please send your full resume to [email redacted, apply via Jobable] 

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
QualificationProject Management Professional (PMP), ITIL Practitioner Level