Senior Manager, Customer Success, Cloud Platform & Infrastructure, Hong Kong

Full-time
Senior (6-10 years)

Posted 

Job Description

Senior Manager, Customer Success, Cloud Platform & Infrastructure, Hong Kong

Location: HK-HK,Hong Kong-Causeway Bay

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelNon-specified
LanguageEnglish
Oracle CorporationInformation Technology

39/F, The Lee Gardens, 33 Hysan Avenue, Causeway Bay, Hong Kong, East Point

directions_walk7 mins walk from Causeway Bay Station