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Implementation Consultant - PMS



Technical Skills

  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Powerpoint
  • Microsoft Visio
  • Microsoft Word
  • Project Management
  • Technical Support

Job Description

Implementation Consultant - PMS

Location: MO-MO,Macau-Macau

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.


An Implementation Consultant is specifically responsible for leading the installation and training of Hotel Systems and associate interfaces for strategic projects in your region.  This role requires working closely with customers and the Implementation team, and will be dedicated for designated projects overseeing all project related matters.  Effective utilization of product knowledge and business skills is essential to ensure successful project outcomes.


Key Performance Indicators

·         Ensure the intended project scopes are implemented to achieve successful Project outcome

·         Effectively communicate with Internal and External Customers

·         Effectively report and monitor project progress


Duties & Responsibilities

·         Responsible for leading installation and training of the Hotel Systems and associated interfaces

·         Responsible for working in a consultative manner with the customer and implementation teams to ensure the success of each assigned project (projects must deliver the expected benefits and achieve the required objectives)

·         Work closely with Implementation Managers for developing project plans, detailed project schedules, identification of risks, contingency plans and maintain close communication with Implementation Managers and customers for project timeline, status, etc.

·         Responsible for identifying and scheduling project deliverables, milestones, and required tasks

·         Responsible to provide regular project status and reports

·         Responsible for defining and maintaining the scope and objectives of projects in conjunction with customers and the Operations team

·         Responsible for coordinating activities with the customer and Implementation team to ensure projects progress on schedule


Other Requirements

·         Willing to work overtime and public holidays as requested

·         Able to travel extensively and be away from home for extended periods of time

·         Willing to work with a wide variety of cultures

·         Currently hold a valid passport

·         Any other tasks or duties as required by management from time to time

·         Adhere to company standards, policy and procedure


Knowledge, Skills & Abilities


·         Understanding of how IT solutions can assist hospitality businesses, either through previous experience or through operational experience in the hospitality industry

·         Minimum two years’ experience installing/configuring/training MICROS-Fidelio Software products in Asia Pacific


·         Minimum of two years’ experience managing projects relating to the implementation of sophisticated enterprise software applications, preferably in a leadership role

·         Previous training experience in the area of theoretical/conceptual training

·         Knowledge of manual Front Office Management Procedures

·         Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project, PowerPoint and Visio

·         Ability to work in a self-managed environment


·         Previous experience working with MICROS solutions

·         Relevant degree, diploma, certificate or equivalent experience

·         Previous IT sales experience, preferably within the hospitality industry

Professional Skills

·         Superior English language communication skills, written and verbal

·         Professional presentation skills, including ability to tailor content to audience requirements

·         Strong interpersonal skills with the ability to earn respect from both employees and customers

·         Superior communication skills, written and verbal (Must be fluent in English, second language an advantage)

·         Analytical problem solving skills


·         Ability and credibility to work independently and in a team environment

·         Ability to create solid and fruitful relationships with customers and colleagues

·         A self-starter with initiative, drive and strong desire to succeed

·         Ability to work under stress and to deadlines

·         Ability to manage and prioritize time effectively

·         Flexibility with people and time

Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
Oracle CorporationInformation Technology

39/F, The Lee Gardens, 33 Hysan Avenue, Causeway Bay, Hong Kong, East Point

directions_walk7 mins walk from Causeway Bay Station