Senior Guest Relations Officer - Counter Operations



Technical Skills

  • Complaint Handling

Job Description

Senior Guest Relations Officer - Counter Operations


The incumbent will be responsible for providing guest services, handling guest enquiries and complaints, conducting VIP visits, supporting all in-park guest services, promotions and preparing all kinds of reports, as well as providing administrative support to the Guest Services Department. Besides, carrying out any ad hoc duties assigned by superiors.


•Diploma or above in Tourism and Hospitality or related disciplines
•With at least 1 year working experience, preferably practical experience in hospitality or guest-oriented job in front-line capacity
•Customer-oriented with pleasant manner
•Able to work under pressure in a fast moving environment
•Strong communication skills with solid experience in complaint handling
•Good command of both spoken and written English and Chinese, including Putonghua
•Willing to work on shifts and during weekends and public holidays
•Candidate with less experience and qualification will be considered for the post of Guest Relations Officer

Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese
Ocean Park Hong KongHospitality, Food and Beverage

Ocean Park, Aberdeen, Hong KongOcean Park, Aberdeen, Hong Kong

directions_walk11 mins walk from Ocean Park Station