Ocean Park Hong Kong

Part Time Guest Relations Officer – Call Centre

Ocean Park Hong Kong
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese

Job Description

Part Time Guest Relations Officer – Call Centre


- Working hours: Maximum 18hrs / week
- Salary: $57/ hour

The incumbent will be responsible for providing guest services, handling guest enquiries and complaints, conducting VIP visits, as well as providing administrative support to the Guest Services Department.  


- Diploma or above in Tourism and Hospitality or related disciplines

- With at least 1 year working experience, preferably practical experience in hospitality or guest-oriented job in front-line capacity

- Customer-oriented with pleasant manner

- Able to work under pressure in a fast moving environment

- Strong communication skills with solid experience in complaint handling

- Good command of both spoken and written English and Chinese, including Putonghua

- Willing to work on shifts and during weekends and public holidays