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Guest Relations Officer - Call Centre



Technical Skills

  • Complaint Handling
  • Customer Service

Job Description

Guest Relations Officer - Call Centre


The incumbent will be responsible for providing guest services, handling guest enquiries, comments and complaints through the Ocean Park hotlines, supporting all in-park promotions, preparing all kinds of reports, as well as providing administrative support to the Guest Services Department. Besides, s/he will carry out any special duties which assigned by superiors.


  • Diploma or above in Tourism and Hospitality or other related disciplines
  • With at least 1 year working experience in hospitality industry and guest-oriented jobs
  • Strong communication skills with solid experience in complaint handling, especially in call centre environment
  • Responsible, reliable and able to work under pressure in fast moving environment
  • Good command of both spoken and written English and Chinese, including Putonghua
  • Willing to work on shifts and during weekends and public holidays

Candidate with more work experience and good qualification will be considered for the post of Senior Guest Relations Officer

Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Ocean Park Hong KongHospitality, Food and Beverage

Ocean Park, Aberdeen, Hong KongOcean Park, Aberdeen, Hong Kong

directions_walk11 mins walk from Ocean Park Station