MTR Corporation Limited

Trainee Station Officer (見習站務主任)

MTR Corporation Limited
Full Time
Junior (less than 3 years)
Lower Secondary / F5 / GCSE to Upper Secondary / IB / A Level / NVQ
English, Cantonese, Mandarin (Putonghua)

Job Description

Trainee Station Officer (見習站務主任)

Trainee Station Officer (見習站務主任) (ref: M16400)   Responsibilities   You will be a member of the Station Operations team and perform station duties including platform supervision and train service recovery, station crowd control and inspection, manning of Customer Service Centres and handling of Automatic Fare Collection equipment. You will also provide world-class customer services in accordance with service targets and standards.   Requirements   • Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE with at least 1 year’s work experience, preferably in customer service related industries.   • Good command of spoken and written English and Chinese, preferably be able to communicate in Putonghua or other languages.   • Effective and empathetic communication skills and be customer-oriented.   • Willing to perform shift duties on irregular patterns of hours.  

Technical Skills

  • Customer Service