Trainee Station Officer (見習站務主任)

Full-time
Junior (less than 3 years)

Technical Skills

  • Customer Service

Job Description

Trainee Station Officer (見習站務主任)

Trainee Station Officer (見習站務主任) (ref: M16400)   Responsibilities   You will be a member of the Station Operations team and perform station duties including platform supervision and train service recovery, station crowd control and inspection, manning of Customer Service Centres and handling of Automatic Fare Collection equipment. You will also provide world-class customer services in accordance with service targets and standards.   Requirements   • Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE with at least 1 year’s work experience, preferably in customer service related industries.   • Good command of spoken and written English and Chinese, preferably be able to communicate in Putonghua or other languages.   • Effective and empathetic communication skills and be customer-oriented.   • Willing to perform shift duties on irregular patterns of hours.  
Employment TypeFull-time
Career LevelJunior (less than 3 years)
Education LevelLower Secondary to Upper Secondary / Diploma
LanguageEnglish, Cantonese, Mandarin (Putonghua)

MTR Headquarters Building, Telford Plaza, 33 Wai Yip Street, Kowloon Bay, Kowloon.

directions_walk18 mins walk from Kowloon Bay Station