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Client Operations - Client Services Manager (Director/ AVP)

Morgan Stanley

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Client Operations - Client Services Manager (Director/ AVP)



Technical Skills

  • Derivatives
  • Investment Management
  • Operational Risk
  • OTC Structured Products
  • Wealth Management

Job Description

Client Operations - Client Services Manager (Director/ AVP)

Location: Non-Japan Asia-Hong Kong-Hong Kong-Hong Kong

Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 747 offices in 42 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Department Profile
Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realise the full potential of IT and
e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.
Institutional Securities Group (ISG) Product Operations
ISG Product Operations encompasses two functionally aligned organisations. The first, Trading & Client Operations, provides Operations functions in direct support of activity executed by Institutional Sales & Trading. The second, Clearing Operations, provides Operations functions in direct support for activity
cleared by Morgan Stanley on behalf of our clients in Prime Brokerage, Listed Derivatives, and OTC Derivatives. The broad organisation partners closely with Sales and Trading to develop and implement new products and services as well as drive efficiency and reduce risk in our processes. At all times we are focused on delivering quality service to clients both internal and external. ISG Product Operations partners closely with Shared Services and Banking Operations as well as Branch Operations and Operations Risk & Control to deliver a connected 'front to back' view of operations to ISG Sales and Trading.
Team Profile
This position within the Listed Derivatives Client Service Group involves extensive contact with our clients, our colleagues in Prime Brokerage and our global sales force.
The group's primary responsibility is to ensure that the client's futures settlement figures are accurate each day. This entails the resolution of all trade breaks, the monitoring of all cash activity in the account and ensuring that the account is fully margined. The business is volume driven so having exceptional organizational skills is a plus. Qualified applicants must be adaptable to change, as some days will require you to work on many different jobs at once.
The emphasis of the team is to be a Relationship Manager and provide superior service to the client base.
Primary Responsibilities:

? Single point of contact for daily client queries, navigating the organization for our clients
? Risk management of margins, expiries & market events
? Client service reviews and meetings, sending call reports, client metrics and trend analysis
? Provide clients with clearing solutions, training and live demos
? Ability to calculate and adjust commission, fees and P&L figures for clients
? Subject matter expertise for Derivatives markets, Regulatory framework and client technology
? Work with IT to develop, test and rollout new client technology solutions
? Handling various administrative duties

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential.


Skills Required:
- Strong client service experience in Futures & Options or derivatives
- Knowledge of Futures & Options or derivatives markets preferred
- Strong communication skills
- The ability to work under pressure and multitask
- Strong team player
- Able to demonstrate clear examples in previous work experience of where processes have been enhanced

Skills Desired:
Advanced Microsoft Excel skills
Employment TypeFull-time
Education LevelNon-specified
Morgan StanleyInvestment Banking and Brokerage

Level 46 International Commerce Centre 1 Austin Road West Kowloon Hong Kong SAR

directions_walk21 mins walk from Austin MTR Station