Morgan Stanley

Advisory IT Support Specialist

Morgan Stanley
Full Time
Intermediate (3-6 years)
Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Advisory IT Support Specialist

Location: Non-Japan Asia-Hong Kong-Hong Kong-Hong Kong

The Advisory IT Support Specialist is responsible for providing frontline desktop support and in managing the stability ad healthy state of the technology environment for all Advisory Business Units. This position reports to the Advisory Service Manager and requires strong technical, communication, management, organizational and multitasking skills, an aptitude for fast learning and the ability to work well in a team environment.

Advisory Business Units includes:
- Investment Banking Division
- Global Capital Market
- Private Wealth Management
- Research
- Investment Management
- Firm Management

Duties & Responsibilities include but not limited to the following:
- Ensure stability of desktop environment
- Leads and coaches consultants and provides technical/procedural guidance
- Perform impact analysis for business and IT events
- Safeguard stability of desktop environment
-  Perform root cause analysis and remediation on recurring issues
-  Engage other silos in IT for escalation of unresolved problems
-  Acts as a liaison between business units and other IT silos
-  Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users
-  Measure support capacity and operations through metrics, reporting and auditing
-  Coordination with vendor for implementation and support of third party applications and systems
-  Identify opportunities for automation and efficiency enhancement
-  Work closely with the Service Manager to maintain and improve the service level of the team
-  Co-ordinate and communicate product deployment and policy rollout with stakeholders
-  Build strong relationships with stakeholders in IT silos and business units
-  Coordinate cross-silo projects, strategies and best practices*L1-KW1

Qualifications

Bachelor's Degree with 3 to 5 years of relevant experience as IT support specialist.
- Strong leadership and interpersonal skills
- Excellent analytical and problem solving skills
- Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience
- Strong mindset of Information Security and IT Security
- Strong sense of ownership; must take initiative and follow through issues from beginning to end
- Strong customer service mindset and skills
- Able to operate effectively in stressful situations, e.g. during a system outage affecting critical systems and high-level users. Ability to deal with users effectively and calmly in crisis situations
- Proven ability to work independently with little supervision as well as in a team environment
- Proven track record to work with regional and global partners
- Previous experience in business unit engagement
- Project co-ordination or management experience
- Comprehensive knowledge of Windows operating system, applications and computer hardware
- Understanding of ITIL terminology and workflows
- Good knowledge of investment banking industry
- Chinese reading and Mandarin/Cantonese speaking is definitely a strong advantage

Technical Skills

  • Audit
  • Capital Markets
  • Information Security
  • Information Technology Infrastructure Library (ITIL)
  • IT Security
  • Wealth Management