- Credit Risk
- Financial Modeling
Client Svc&Supt Specialist
Location: Hong Kong
Understand and explain complex financial models on conceptual, intuitive, and practical levels.
Provide thorough quantitative and conceptual solutions to our wide range of clients.
Provide in-depth education and assistance on product features, functionality and the product technical architecture.
Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.
Develop excellent working relationships with colleagues within Client Service and in the broader organization.
Provide constructive feedback to the sales and training groups regarding client needs and opportunities
Identify, capture, and channel client feedback on product features and functionality to our Product Managers.
Originate content for our client Knowledge Base
Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery of solution.
Track all client interactions using the CRM system.