Client Svc&Supt Specialist

Full-time

Posted 

Technical Skills

  • Credit Risk
  • CRM
  • Financial Modeling
  • Sales
  • Training

Job Description

Client Svc&Supt Specialist

  • Understand and explain complex financial models on conceptual, intuitive, and practical levels.

  • Provide thorough quantitative and conceptual solutions to our wide range of clients.

  • Provide in-depth education and assistance on product features, functionality and the product technical architecture.

  • Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.

  • Develop excellent working relationships with colleagues within Client Service and in the broader organization.

  • Provide constructive feedback to the sales and training groups regarding client needs and opportunities

  • Identify, capture, and channel client feedback on product features and functionality to our Product Managers.

  • Originate content for our client Knowledge Base

  • Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery of solution.

  • Track all client interactions using the CRM system.

Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish
Moody's Asia PacificInformation Technology

24/F, One Pacific Place 88 Queensway Admiralty, Hong Kong

directions_walk8 mins walk from Admiralty Station