Guest Relation Supervisor / Senior GRO / GRO

Mini Hotel
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Technical Skills

  • Corporate Communications
  • Customer Service
  • Life Insurance

Job Description

Guest Relation Supervisor / Senior GRO / GRO

Location: Wong Chuk Hang, Causeway Bay

Job Descriptions

  • Responsible for providing customer services to the guests.
  • Service scopes include monitoring and implement the daily operations of front desk.
  • Handling guests' check-in check-out, reservation, telephone answering and transfer.
  • Handling guest enquiries and complaints.
  • Administrative support like preparing reports of arrival and departure etc.

Job Requirements

  • Degree / Diploma holder in hospitality management.
  • Minimum of 1 year relevant experience in hotel operators.
  • Fluent in spoken and written English, Cantonese and Putonghua.
  • Service-oriented, pleasant personality, good communications and interpersonal skills.
  • Knowledge in HIS system would be a definite advantage.
  • Shift duty is required.

Working Location:

  • Causeway Bay / Wong Chuk Hang


  • Double Pay
  • Discretionary Bonus
  • Medical Scheme and Life Insurance
  • Meal Allowance 

Interested parties, please send your detailed resume in MS format, stating your expected salary and date availability to email [email redacted, apply via Jobable].