Customer Service Supervisor

Midland Holdings
Full Time
Intermediate (3-6 years)
Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Customer Service Supervisor

Location: Central

Responsibilities: 

  • Supervise the team to ensure high quality of customer service level
  • Handle clients’ enquiries via phone, email and other platforms occasionally
  • Responsible for data processing and report preparation
  • Support ad hoc assignments and projects as required

Qualifications: 

  • Degree holder with 3 years supervising experience
  • At least 5 years solid experience in customer service or call center
  • Excellent communication and presentation skills
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Out-going, positive thinking attitude with passion and confidence
  • Proficiency in MS Office applications

Competitive salary will be offered to the right candidate. Please apply with full resume, present and expected salary by email at [email redacted, apply via Jobable] or completing the online application form which is available at http://www.midland.com.hk/chi/joinus/vacancy.shtml

All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 2 months may consider their applications unsuccessful. All personal data supplied will be kept for a reasonable period in accordance with the legal requirements.

As an Equal Opportunities Employer, we are committed to eliminating discrimination in employment. Our vacancy is open to all applicants meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race.


Technical Skills

  • Customer Service