Service Account Manager

Microware Limited
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese

Job Description

Service Account Manager

Location: Kwun Tong

Job Responsibilities:

  • Successful service delivery - SLA achievement and high level of customer satisfaction
  • Good communication around issues and opportunities with clients
  • Coordinate and participate in monitoring, review and auditing processes related to service delivery
  • Identify and elevate issues impacting on achievement of service delivery objectives and to continually improve services

Job Requirements:

  • Degree / Higher Diploma holder
  • Working experience in the IT Industry will certainly be advantage
  • Responsible, self-motivated, good communication and interpersonal skills
  • Good command of English and Chinese
  • Holder of ITIL expert certification
  • Sound knowledge and/or hands-on experience of network infrastructure including AD, Exchange & Virtualization platforms will certainly be advantage
  • Candidates with less experience will also be considered as Assistant Manager
  • Immediate available is preferred

We offer a competitive remuneration package, career advancement opportunities and generous fringe benefits to the right candidate. Please apply with full resume & expected salary to :

HR & Admin Department
Microware Ltd.
1/F Century Centre, 44-46 Hung To Road,
Kwun Tong, Kowloon.

Or by e-mail to HR & Admin Department : [email redacted, apply via Jobable]
(Please mark job reference on envelope and application letter)


Professional Qualifications

  • ITIL Practitioner Level

Technical Skills

  • Audit
  • Information Technology Infrastructure Library (ITIL)
  • Microsoft Exchange Server