Marriott International

Training Manager

Marriott International
Full Time
Intermediate (3-6 years)
English, Cantonese, Mandarin (Putonghua)

Job Description

Training Manager

Location: CHN-China-Hong Kong-JW Marriott Hotel Hong Kong

It’s a powerful feeling, to belong. It’s finishing each other’s thoughts. Laughing at the same jokes. It’s that moment you feel truly and completely yourself. It’s working with people who treat you like family. At Marriott we know that when you feel at home, you’ll make our guests feel at home. If this sounds like the place for you, join us.

Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing and related lodging facilities worldwide. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Today, Marriott International has more than 3,800 lodging properties located in the United States and 72 other countries and territories.

JW Marriott Hotel Hong Kong, the first JW Marriott brand in Asia is situated in the prestigious Pacific Place complex, offering 602 luxurious guestrooms; 8 superb food & beverage venues; dedicated events and meeting services; and leisure facilities. Named Aon Hewitt Best Employer in Hong Kong in 2011, 2013 and 2015, we are looking for people who are passionate about providing exceptional guest service to be part of our dynamic team.


Job Descriptions:

  • Responsible for the training & development of associates through different technical, professional or personal motivational seminars, workshops & activities
  • Ensure training programs are in compliance with all company standards, hotel goals and strategic plans
  • Oversee training effectiveness of all property departments
  • Be involved in all programs designed and implemented by Corporate Offices by rolling them out in a timely fashion
  • Analyze the property needs by conducting an annual training needs assessment, reviewing results, designing and implementing the necessary programs
  • Oversee Trainee Internship Program, from recruitment, training programs review and design, to performance management


  • Bachelor degree or above in HR Management, Hospitality, Business Administration or related disciplines
  • Minimum 5 years relevant experience
  • Excellent English and Chinese language (both Cantonese and Mandarin) communication and presentation skills
  • Demonstrate knowledge, skill and passion in driving customer service
  • Proven track record in the development, management and delivery of training programs
  • Excellent coaching, facilitation and presentation skills
  • Good team player, proactive problem solving skills and able to work independently 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Technical Skills

  • Compliance
  • Customer Service
  • HR
  • Performance Management
  • Recruiting
  • Training