Full Time
Junior (less than 3 years)
English, Cantonese, Mandarin (Putonghua)

Job Description

Room Attendant

Location: CHN-China-Hong Kong-JW Marriott Hotel Hong Kong

It’s a powerful feeling, to belong. It’s finishing each other’s thoughts. Laughing at the same jokes. It’s that moment you feel truly and completely yourself. It’s working with people who treat you like family. At Marriott we know that when you feel at home, you’ll make our guests feel at home. If this sounds like the place for you, join us.

Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing and related lodging facilities worldwide. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Today, Marriott International has more than 3,800 lodging properties located in the United States and 72 other countries and territories.

JW Marriott Hotel Hong Kong, the first JW Marriott brand in Asia is situated in the prestigious Pacific Place complex, offering 602 luxurious guestrooms; 8 superb food & beverage venues; dedicated events and meeting services; and leisure facilities. Named Aon Hewitt Best Employer in Hong Kong in 2011, 2013 and 2015, we are looking for people who are passionate about providing exceptional guest service to be part of our dynamic team.


Job Summary
  •  Respond promptly to requests from guests and other departments.
  • Fill cart with supplies and transport cart to assigned area.
  • Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
  • Replace guest amenities and supplies in rooms.
  • Replace dirty linens and terry with clean items.
  • Make beds and fold terry.
  • Clean bathrooms.
  • Remove trash, dirty linen, and room service items.
  • Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances.
  • Dust, polish, and remove marks from walls and furnishings.
  • Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
     Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.