Manager, Owner Franchise Relations (Communications Specialist) (Integration)

Intermediate (3-6 years)

Technical Skills

  • Corporate Communications
  • CRM
  • Mathematics
  • Microsoft Word
  • Surveying
  • Talent Management
  • Training
  • Word Processing

Job Description

Manager, Owner Franchise Relations (Communications Specialist) (Integration)

Location: CHN-China-Hong Kong-Asia/Pacif/Australia Region

Marriott International offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 5700 properties and 30 brands you’ll find us in your neighborhood and in more than 110 countries across the globe. Find Your World™ at Marriott.



Owner Relations is a strategic function of Marriott’s business in the Asia Pacific continent that represents and manages the interests of all hotel owners and franchisees.  The Owner Relations team coordinates with and supports multiple stakeholders in the planning and execution of programs and initiatives developed for the purpose of communicating to and recognizing our highly valued business partners.


The Manager, Owner Franchise Relations will be responsible for creating external and internal communication on behalf of the leadership, in Asia Pacific and global headquarters, to tell the story of the company’s business model, programs and services to Marriott’s owner and franchisee community. The role will work closely with all functions throughout the organization to understand the business, identify communication challenges and opportunities, formulate key messages, and create purposeful and persuasive communication. The Manager will also support the Director, Owner Franchise Relations in a number of key projects and initiatives focused on strengthening overall owner and franchisee satisfaction. The ideal candidate will be passionate about creating superb communication materials, be extremely motivated and be able to manage multiple projects while meeting deadlines. 



Education and Experience
  • Minimum 3 years of work experience in journalism, consulting/advisory, or strategic, financial or corporate communications.
  • Past experience in hotel, real estate and/or franchise industry is a plus.

Skills and Competencies

  • Excellent written and verbal presentation skills, including the ability to author compelling communication materials
  • Display strong attention-to-detail, high degree of initiative and resourcefulness, as well as a service-oriented attitude.
  • Superior problem-solving and organizational skills; ability to work in a fast-paced environment with multiple priorities.
  • Ability to communicate and work with people at all levels
  • Manage and have ownership of projects from start to end independently.
  • Strong command of English language a must; Mandarin preferred.
  • Works closely with internal teams to understand the business, assess communication challenges and opportunities, recommend type and content of messaging to ownership groups, and produces communication material. 
  • Produces comunication, training and reference materials to explain significant business issues and initiatives to internal and external stakeholders in a clear and effective manner.
  • Coordinates between various levels and departments of the organization, across geographies, to address questions from and provide support to hotel owners and franchisees.
  • Develop and coordinate presentations, agenda and other materials for owner franchise surveys, conferences and meetings.
  • Represents the needs of and provide perspectives of owners in internal discussions relating to major business decisions.
  • Planning and execution of programs supporting the function including conferences/ events, surveys, database and account management.


  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
    • Communications-The ability to use knowledge of communication strategies to effectively convey and disseminate information in a way that enables understanding, “buy in,” and action.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
LanguageEnglish, Mandarin (Putonghua)
Marriott InternationalHospitality, Food and Beverage

Suite 1108, 11th Floor, Cityplaza One, 1111 King's Road, Quarry Bay, Hong Kong Island

directions_walk8 mins walk from Tai Koo Station