Manager, Human Resources Services, Thailand (Integration)

Intermediate (3-6 years)

Technical Skills

  • Budgets
  • Compensation and Benefits
  • Compliance
  • Costing
  • Employee Relations
  • Filing
  • HR
  • Mathematics
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Word
  • Oracle PeopleSoft
  • Recruiting
  • Surveying
  • Talent Management
  • Training
  • Word Processing

Job Description

Manager, Human Resources Services, Thailand (Integration)

Location: CHN-China-Hong Kong-Asia/Pacif/Australia Region

Marriott International offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 5700 properties and 30 brands you’ll find us in your neighborhood and in more than 110 countries across the globe. Find Your World™ at Marriott.



The Manager, Human Resources Services, Thailand supports the Director, Human Resources in the continent’s human resources services support and office administration to the Thailand regional offices.  This position functions as the HR Generalist for the assigned business units at the off property offices in Thailand; carries out the daily activities to support the associates located in the off property offices including recruitment, employee relations, internal communications and training and development, etc.  Focuses on delivering HR services that meet or exceed the needs of associates and enable business success; ensures compliance with legislation and Marriott International operating procedures. The role is also responsible for the office administration duty in the Thailand regional office.


Education and Experience

  • College degree in business administration with Human Resources management is preferred.
  • Around 5 years’ experience in human resources field with supervisory skill.

Skills and Competencies

  • Interpersonal skills to resolve sensitive issues with associates.
  • Verbal and written communication skills in English.
  • Computer skills such as Microsoft Word, Excel, Access, PeopleSoft.
Recruitment and Selection
  • Partners with designated Talent Acquisition team resources to ensure the openings in the responsible offices are filled with an efficient manner.
Compensation & Benefits
  • Ensures new hires are enrolled in benefit plans and communicates changes to the benefit plans in a timely manner.
  • Implements the payroll administration.
Training and Development
  • Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for associates and emphasizes the importance of guest service in the Marriott culture; ensures attendance by all new hires and participation of the leadership team.
  • Collaborates with management team to ensure departmental orientation processes are in place and associates receive the appropriate new hire training to successfully perform their job.
  • Coordinates enrollment for regional training programs; tracks and documents managers’ participation in training.
  • Tracks and publishes the transfers and promotions of associates.
Associate Relations
  • Assists in maintaining effective associate communication channels in the responsible offices.
  • Communicates Continent Office rules and regulations, the progressive discipline policy, Business Integrity Line, and the Guarantee of Fair Treatment during orientation and via an associate handbook.
  • Utilizes an “open door” policy to acknowledge associate problems or concerns in a timely manner.
  • Conducts exit interviews on all voluntary separations, tracks results and shares information with supervisor.
  • Assists with the administration of recognition programs for hourly and management associates; provides suggestions to improve existing programs or introduces new concepts to maintain associate interest and involvement
  • Ensures associate files contain required paperwork (e.g., employment application, reference checks, Information Protection Agreement, job description), are properly maintained, and secured.
  • Ensures terminated associate files are retained for the required length of time.
  • Ensures compliance with procedure for accessing, reviewing, and auditing associate files and ensures compliance with the Privacy Act.
  • Ensures medical records are maintained in a separate, secure, and confidential medical file.
  • Develops and maintains property job specifications.
  • Supports the maintenance of the Human Resource Information System in accordance with Human Resources Standard Operating Procedures.
  • Ensures proper documentation of all progressive disciplinary action is kept in associate file.
  • Ensures performance evaluations and merit increase paperwork are maintained in associate files.
  • Provides the office administration role for the office where the incumbent is located.  The office administration role is responsible for the general administration of the office operation and ensuring that the office runs smoothly and efficiently.  Create a positive engaged work environment in the office.

Office Administration

  • Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
  • Establishes and maintains complete and up-to-date information to ensure accurate reporting.
  • Maintains the administrative role for the office and ensuring the office is in a safe and secure work environment.
  • Handles office administration tasks including office equipment, license renewal, lease renewal for office and expat, office insurance negotiation and renewal.
  • Provides supplies by identifying needs for the Hub, Reception, Mailroom, Wellness Room, Meeting Rooms and other general public area; establishing policies and procedures for the office.
  • Purchases printed materials and stationery, pantry supplies and groceries requests by obtaining requirements; negotiating price, quality and delivery.
  • Manages office premises related issues including equipment repair/ maintenance, pest control, carpet cleaning arrangement and office safety.
  • Negotiates contracts and maintains relationships with third party suppliers.
  • Monitors the service quality of the vendors and suppliers to ensure cost effective and efficient services.
  • Plans, organizes and coordinates special projects and office event when needed including associate activities.
  • Provides historical reference by developing and utilizing filing and retrieval systems to track any changes such as license and lease renewal record, signed agreement etc.
  • Submits information for budget preparation for office general expenses.
  • Maintains and manages office keys records.
  • Coordinates office renovation or working desk relocation as required.
  • Acts as the main contact person with building management offices.
  • Acts as a back-up receptionist where necessary.
  • Supervises receptionist(s) and office cleaner(s).
  • Conducts other ad hoc projects as assigned.

  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
    • Compensation and Benefits-Applies knowledge of principles, regulatory laws, and application of Human Resources compensation and benefit methods, including workers compensation and work accident procedures. 
    • Employee Relations-Prevents and resolves problems which arise out of or affect work situations, including knowledge of relevant laws, company policies and practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to an employee or labor relations complaint.
    • Talent Acquisition-Designs, develops and executes tools and processes associated with employee recruitment, hiring, and onboarding. 
    • Training and Development-Performs training needs assessment analysis, designs, develops, and/or delivers training to employees, and measures or analyzes training impact using training principles and methods.
    • Confidentiality and Ethical Conduct-Enforces company policies, ethical codes of conduct, and relevant laws as they apply to the handling of company and employee information.
    • Human Resources Systems and Tools-Uses Human Resources systems and tools (e.g., web applications, software, surveys) in accordance with company standards and policies as well as industry best practices.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
Marriott InternationalHospitality, Food and Beverage

Suite 1108, 11th Floor, Cityplaza One, 1111 King's Road, Quarry Bay, Hong Kong Island

directions_walk8 mins walk from Tai Koo Station