Marriott International

Event Planning Manager APAC (Integration)

Marriott International
Full Time
Admiralty
Non-specified
Intermediate (3-6 years)
Upper Secondary / IB / A Level / NVQ
English

Job Description

Event Planning Manager APAC (Integration)

Location: CHN-China-Hong Kong-Asia/Pacif/Australia Region

Marriott International offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 5700 properties and 30 brands you’ll find us in your neighborhood and in more than 110 countries across the globe. Find Your World™ at Marriott.

Qualifications

JOB SUMMARY
 
This position manages the internal and continent wide event/conference planning functions.  Core area of responsibility is the event/conference planning and the execution of these with the respective hotel teams, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. The position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases with the respective properties.  It ensures a seamless turnover from corporate office to operations and back to corporate while consistently delivering a high level of service.  Ensures the team on property maximizes on the seamless execution of the events and the highest level of service for all events.  The position is responsible for achieving the highest guest and employee satisfaction and for managing the seamless execution of billing after the event.
 
CANDITATE PROFILE
 
  • High school diploma or GED; 4 years’ experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the event management, food and beverage, sales and marketing, or related professional area.
 
CORE WORK ACTIVITIES
 
Managing Event Planning Operations
  • Leads execution of all activities for internal events and conferences to support the Event Management team on property.
  • Works with the hotel teams to review internal scheduled events and troubleshoot potential challenges/conflicts.
  • Leads discussions to review event complexity and proactively avoid service challenges and failures.
  • Ensures the property is appraised of all groups that will impact property operations.
  • Manages budgets (corporate and internal) to maximize savings and meet customer needs.
  • Works with highly complex or high profile groups with significant financial impact.
 
Leading Event Planning Team
  • Leads the catering menu development process.
  • Champions all standards, policies and procedures for the Event Planning team.
  • Leads Event Management meetings.
 
Providing and Ensuring Exceptional Customer Service
  • Shares plans with property leadership and ensures action is taken to continuously improve guest satisfaction.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance at property level.
  • Empowers employees on property to provide excellent customer service.
     
Managing the Sales and Marketing Strategy
  • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase customer satisfaction for the property.
  • Consult with internal and external customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
 
Conducting Human Resources Activities
  • Establishes customer service guidelines so employees on property understand expectations and parameters.
  • Ensures employees on property receive on-going training to understand guest expectations.
  • Observes service behaviors of employees and provides feedback to individuals and or managers on property.
     
    Organizing and Managing Projects
     
  • Initializing projects and communicating with all properties throughout APAC.
  • Organizing and managing the internal conferences and make sure assistance is given to the partner hotels.
  • Works closely with APAC F&B disciplines team together on initiatives and innovative solutions.
  • Supports the local leadership with talent acquisition like Catering and Events personnel.
  • Organizing Workshops in APAC for Events and Catering.
 
Pre-opening Support
 
  • Liaising with properties for on-site pre-opening support in APAC
  • Arranging the countdown program and managing the task force for all new properties in APAC
  • Franchise hotel support if it should be required
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Technical Skills

  • Budgets
  • Customer Service
  • Event Management
  • Event Planner
  • Marketing
  • Sales
  • Scheduling
  • Training