Senior Manager / Senior Director, Operational Risk Management

Lead (more than 10 years)


Technical Skills

  • Audit
  • Compliance
  • Operational Risk
  • Project Management
  • Risk Management
  • Training

Job Description

Senior Manager / Senior Director, Operational Risk Management

Location: HK-HongKong-HKG006-One Bay East, 83 Hoi Bun Road, Kwun Tong

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Role Summary:

Reporting to the Deputy Chief Risk Officer, Asia, this position will support the Asia Risk Management department on risk reporting and analysis. Key areas of focus would be producing risk reports for senior executives, ongoing risk analytics development, periodic risk themes and trends identification, promoting a risk aware culture and increasing risk awareness through educational initiatives.

General Accountability:
  • With the support of the AVP, Operational Risk Officer, scope out the most efficient and practical way to implement the Operational Risk Management Program throughout the Asia division (“the Division”) with particular focus on leveraging existing people, processes and systems and ensuring processes are sustainable once implemented.
  • Influence and gain buy-in from the Senior Leadership team of the various businesses by communicating program requirements and value proposition to gain the support needed to implement the program across the Division.
  • Train Business Unit resources to implement the operational risk management program within their Business Unit, including conducting Risk Control Self Assessments, collecting Loss Data, tracking Key Risk Indicators, and preparing Risk Dashboards/Reports.  The incumbent will need to spend significant time working directly with Business Unit staff on details of the implementation as necessary. 
  • Working closely with the country Chief Risk Officers, play a leadership and advisory role to help the Business Units assess the best way to implement the operational risk management program. Particular focus must be on understanding their existing risk and compliance processes to understand how best to adapt them to meet ORM program requirements without duplicating effort. 
  • Review and challenge risk information provided along with the associated mitigation actions.
  • Ensure key operational risk exposures are reported and escalated to management, divisional risk management and that mitigating actions are identified and taken as appropriate.
  • Assist the AVP, Operational Risk in sharing of key information, including risk exposures, loss data and risk management/control best practices across the Division (including with other divisional risk/compliance/control officers) and liase with other Divisions to incorporate any learnings.
  • Transition from program implementation to risk oversight focus as program is implemented.


  • Risk management, audit, operations, compliance or technology background with 10+ years of experience in matters of increasing complexity.
  • Highly developed business acumen, and pragmatic approach to solving problems and implementing solutions.
  • In depth understanding of operational procedures at financial institution (preferably insurance).
  • Solid experience in designing, implementing, and validating the effectiveness of operational controls.
  • Solid working knowledge of enterprise and operational risk management frameworks and processes.
  • Proven leadership skills, along with strong program and project management capabilities and experience.
  • Strong communication skills, comfortable in providing presentations and conducting facilitation sessions.
  • Highly effective influencing skills.
  • Strong relationship building skills to build effective working relationships with Business Units and Corporate.
  • Creative problem solving and the ability to motivate others to implement new solutions.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Employment TypeFull-time
Career LevelLead (more than 10 years)
Education LevelNon-specified
ManulifeInsurance and Reinsurance

Manulife Tower, One Bay East, 83 Hoi Bun Road, Kwun Tong, Kowloon

directions_walk12 mins walk from Ngau Tau Kok Station