Senior Manager, Middle Office Operations

Lead (more than 10 years)

Technical Skills

  • Accountancy
  • Bloomberg
  • Cash Management
  • Fund Accounting
  • Lotus Notes
  • Negotiation
  • Process Improvement
  • Settlements
  • Trade Support
  • Valuation

Job Description

Senior Manager, Middle Office Operations

Location: HK-HongKong-HKG006-One Bay East, 83 Hoi Bun Road, Kwun Tong

"Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations."

The position reports to the Head of Investment Operations Hong Kong and is primarily responsible for the areas below across Asia. This person is responsible for a wide spectrum of functions across the Middle Office for Hong Kong and also on behalf of countries within the Asia Region. This role offers the opportunity to work closely and extensively with North American offices in Toronto and Boston, local Head of Operations in each Asian country and also our offshore teams in Manila.
  • Knowledgeable of Middle Office/Investment Operations’ policies and procedures, including but not limited to: trade support, cash management, transfer agency, MIS reporting and on-balance fund operations.
  • Identify and resolve operational issues promptly.
  • Possess good understanding of the MAM-Asia product offerings and clienteles.
  • Develop and maintain accurate portfolio information for external clients, investors, brokers, custodial banks and internal portfolio managers.
  • Perform day-to-day functions related to trade settlements with timely resolution of issues.
  • Seek and recommend workflow process improvements for Management and assist in the creation and implementation of new procedures and controls.
  • Build enhanced procedures and controls within the Investment Operations team to ensure consistently high quality services to the front office, clients and other business units.
  • Evaluate, recommend and develop best practices and controls and streamline operational processes.
  • Manage the relationship with custodian banks and internal/external counterparty such as brokers to monitor the quality of services and ensure good market practices are offered and delivered timely and accurately.
  • Collaborate with peers, other business units and functions amongst Asian territories.
  • Participate in projects as and when required.


Knowledge / Skills / Competencies
  • Bachelor’s degree in Accounting, Finance or Business with 5+ years’ experience in the securities industry and/or investment operations; with at least 2+ years’ direct experience working in a Middle Office Operations environment
  • Strong communication skills. Ability to understand, analyse, complex situations to derive solutions, articulate to, negotiate and influence business stakeholders
  • Encourage and drive changes within a highly dynamic, fluid environment.  Comfortable in challenging traditional processes to strive for efficiencies.
  • Ability to cross leverage skills among the teams around him/her and work collectively to achieve the best possible outcome.
  • Knowledge and experience with trade process/settlement, corporation actions, fund accounting/valuation, investor services support and price control is an advantage
  • Common computer skills (Microsoft Office, Lotus Notes) assumed. Business systems (Bloomberg, OMGEO CTM, Portia) preferred.
  • Pricing and valuation knowledge preferred.
  • Strong problem solving skills with the ability to research issues where the resolution is not readily apparent
  • Good team player with strong written and verbal communication skills and the ability to build relationships across multiple levels and investment / corporate business units
  • Computer literacy with common PC applications (i.e. familiarity with Microsoft Office), and experience with portfolio management and accounting systems an advantage

About Manulife


Manulife Asset Management (MAM) is the asset management division of Manulife Financial Corporation. MAM’s diversified group of companies and affiliates provides comprehensive asset management solutions for institutional investors, investment funds and individuals in key markets around the work. This investment expertise extends across a full range of asset classes including equities, fixed income, derivatives, and alternative investments such as oil & gas, real estates, timber, farmland, as well as asset allocation strategies. MAM has investment offices across multiple continents – Asia, North America and Europe. MAM has more than 100 years of experience managing portfolios for The Manufacturers Life Insurance Company, John Hancock Life Insurance Company, and other major clients and is a leading global investment management group.
Employment TypeFull-time
Career LevelLead (more than 10 years)
Education LevelBachelor
ManulifeInsurance and Reinsurance

Manulife Tower, One Bay East, 83 Hoi Bun Road, Kwun Tong, Kowloon

directions_walk12 mins walk from Ngau Tau Kok Station