Director / Associate Director, Customer Marketing

Full Time
Senior (6-10 years)
English, Cantonese

Job Description

Director / Associate Director, Customer Marketing

Location: HK-HongKong-HKHO-22/F., Tower A, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon

Role Summary 
  • Oversee and lead the product marketing functions targeting end customer for IFP, IF and EB

Result Areas 
  • Oversee and formulate comprehensive product marketing and customer communication strategies targeting end customers for individual and employee benefits business
  • Drive segmentation campaigns targeting end customers
  • Obtain authorization and manage marketing materials’ submission to regulators
  • Lead the development of marketing collaterals and design advertising and promotion strategies to support product launches and related projects in timely manner
  • Work closely with Digital Marketing team in achieving alignment in total marketing solutions
  • Act as coordinator between product lines and other internal supporting units e.g. data analytics and research team on projects to enhance customer experience and bring customer insights into product development process, aligning with company’s direction towards a customer-centric organization
  • Establish an information delivery and communication mechanism in disseminating customer-needs driven product solution and campaign information to customers

  • People Management
  • Facing and managing conflicting requirements from various parties
  • First mover in driving changes across the Company


Required Personal Qualities/Skills/Competencies 
  • Degree holder with major in Marketing, Communications, Business Administration or related disciplines
  • Minimum 8 years working experience with 6 years preferred experience in life insurance industry
  • In-depth understanding and knowledge of life insurance and pension products
  • Strong people management skills with at least 4 years in supervisory role
  • Self-motivated, detail-minded and creative problem-solving
  • Highly effective influencing and interpersonal skills with proven ability to communicate effectively at all levels of management
  • Good understanding of regulatory compliance framework
  • Excellent communication skills as well as English and Chinese writing skills
  • Good presentation and negotiation skills
  • Project management skills in meeting tight deadline and marketing budget
  • Professional PC skills in Word, Excel and Powerpoint

About Manulife

Manulife Financial Corporation is a leading international financial services group providing forward-thinking solutions to help people with their big financial decisions. We operate as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. At the end of 2014, we had 28,000 employees, 58,000 agents, and thousands of distribution partners, serving 20 million customers. At the end of September 2015, we had $888 billion (US$663 billion) in assets under management and administration, and in the previous 12 months we made more than $23 billion in benefits, interest and other payments to our customers. 

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong. Follow Manulife on Twitter @ManulifeNews or visit or

Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Technical Skills

  • Advertising
  • Corporate Communications
  • Customer Service
  • Financial Advising
  • Life Insurance
  • Marketing
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Team Management