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(Assistant) Customer Service Officer, Agency Service Centre


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(Assistant) Customer Service Officer, Agency Service Centre



Technical Skills

  • Compliance
  • Customer Service
  • Life Insurance
  • Microsoft Excel
  • Microsoft Word

Job Description

(Assistant) Customer Service Officer, Agency Service Centre

Location: HK-HongKong-HKHO-Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Result Areas:
  • Provide routine face-to-face counter service to agents and customers
  • Provide effective solutions to enquiries/ complaints from agents and customers within a predefined time frame in a proactive and professional manner.
  • Ensure accuracy and compliance of all requests to be completed with good quality standards
  • Resolve complex cases and complaints arising from work
  • Provide other service support and work at different locations of Agency Service Centre if needed
  • Cooperate with team members and others to achieve desired results and support business needs
  • Need to work 5.5 days which might include Sat, Sun & Public Holiday upon request


Experience & Qualification:
  • Degree holder with experience in insurance industry
  • F.7 with customer service experience in life insurance industry will also be considered
  • LOMA qualifications will be an advantage
  • Excellent customer service and interpersonal skills
  • Good command of English and Chinese, both spoken and written
  • Fluency in Mandarin is required
  • Quick learner with strong analytical and problem-solving skills
  • Strong self-initiative, flexible, responsible and able to work under pressure
  • Familiar with Word, Excel and Chinese word processing

About Manulife 
Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. Funds under management by Manulife and its subsidiaries were approximately C$ 888 billion (US$663 billion) as at September 30, 2015. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife can be found on the Internet at
Employment TypeFull-time
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
ManulifeInsurance and Reinsurance

Manulife Tower, One Bay East, 83 Hoi Bun Road, Kwun Tong, Kowloon

directions_walk12 mins walk from Ngau Tau Kok Station