Assistant Claims Manager/Senior Claims Officer, Individual Insurance Claims

Full Time
Junior (less than 3 years)
English, Cantonese

Job Description

Assistant Claims Manager/Senior Claims Officer, Individual Insurance Claims

Location: HK-HongKong-HKHO-22/F., Tower A, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon

Result Areas

  • Assist to manage claims team to process various types of claims and to ensure assist to manage the Claims Team to ensure smooth operation, successful implementation of Claims initiatives and meeting Audit / Compliance requirements
  • Approve claims within own claims authority and make recommendation to senior for those claims exceeding own authority limit in line with established standards, procedures and guidance provided
  • Prepare MIS report for analytical use by senior management
  • Provide training to internal staffs and agencies
  • Take part in ad hoc projects where necessary
  • Contributing to audits, reviews etc, as required in order to support and enable the maintenance of an effective control environment
  • Support system enhancement for smooth operation
  • Candidate with less experience may be considered for the position of Senior Claims Specialist


Experience & Qualifications

  • Degree holder
  • Professional qualification such as FLMI/ALHC preferred
  • Extensive relevant experience in life insurance industry


  • Good interpersonal and communication skills
  • Mature and reliable and able to work under pressure
  • Good command of English and Chinese, both spoken and written
  • Proficient in MS Office, including Word, Excel, PowerPoint and Chinese word processing
About Manulife 
Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. Funds under management by Manulife and its subsidiaries were approximately C$ 888 billion (US$663 billion) as at September 30, 2015. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife can be found on the Internet at

Professional Qualifications

  • Fellow, Life Management Institute (FLMI)

Technical Skills

  • Asset Allocation
  • Audit
  • Chinese Word Processing
  • Claims
  • Compliance
  • Fund Management
  • Insurance Claims
  • Life Insurance
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Training
  • Wealth Management