Mandarin Oriental Hotel Group

Waiter/ Waitress - Room Service | Hong Kong - Mandarin Oriental

Mandarin Oriental Hotel Group
Full Time
Junior (less than 3 years)
English, Cantonese

Technical Skills

  • Customer Service
  • Training

Job Description

Waiter/ Waitress - Room Service | Hong Kong - Mandarin Oriental

Location: Mandarin Oriental, Hong Kong

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right.  Having delighted guests with award-winning service and impressive facilities since 1963, it is the much loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis.  This legendary hotel is the epitome of contemporary luxury combined with Oriental heritage.

We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment. Applications are invited from customer-oriented individuals for the position.


Day Shift Duties

  • Prepare mise-en-place as directed
  • Prepare and deliver complimentary items
  • Announce, pick up and deliver all orders from and to main kitchen and guest rooms
  • Check and refill suite mini bar and glassware items
  • Remove all dirty Room Service equipment from floors
  • Replenish clean equipment at the end of the shift
  • Collect clean linen and return soiled ones
  • Take equipment from dirty trolleys and arrange the latter neatly for Stewarding to clean
  • Maintain grooming and personal hygiene standards at all times
  • Perform any other reasonable duties as required by the department head from time to time

Night Shift Duties

  • Collect doorknob menus at 1 am and 4 am
  • Ensure doorknob menus have accurate room numbers on them
  • Prepare mise-en-place
  • Deliver early arrival complimentary items
  • Serve overnight and breakfast orders



  • Formal training from VTC / IVE / Technical Institute
  • At least 1 year of relevant working experience in hotel
  • Fluent in English and Cantonese
  • Willing to learn and able to work under pressure
  • Initiative and good customer service skills
  • Overnight shift is required

For application, please quote the above job reference number and submit online application at our company career website: or please send your resume with salary expectation to:

To explore more opportunities and stay connected, please visit our Facebook career page:

Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.