Mandarin Oriental Hotel Group

Telecommunications Agent | Hong Kong - The Excelsior

Mandarin Oriental Hotel Group
Full Time
Causeway Bay 
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree to Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Telecommunications Agent | Hong Kong - The Excelsior

Location: The Excelsior, Hong Kong

Passionate team players are invited to bring our 'Legendary Quality Service' to new heights

The Excelsior, Hong Kong invites applications for the position:

Job Responsibilities:

  • Telecommunications Agent is responsible for the handling of telephone calls warmly and courteously in accordance with the Legendary Quality Experience - LQE standards.
  • Provides accurate information to all telephone inquiries.
  • Familiarize oneself with the operation of all terminals and equipments such as hotel paging system, CCTV system, fire alarm system and wake up call system.
  • Takes ownership of guest queries and ensure follow-up has been taken.

Job Requirements:

  • Degree or diploma holder in hotel management with a minimum of one year relevant experience in a similar capacity gained with a sizeable luxury hotel
  • Possess energy and take pride in serving customers
  • Sensitive to cultural differences and ability to deal with unexpected events
  • Ability to communicate in English, Cantonese, and Mandarin with guests, colleagues and management in a professional manner
  • Outstanding customer service, interpersonal, and presentation skills

We offer competitive salary and benefits package to successful candidates. Please send your résumé with expected salary to:

Director of Human Resources
The Excelsior, Hong Kong
281 Gloucester Road
Causeway Bay
Hong Kong
Fax: 2240-0797 E-mail:

Owned and managed by Mandarin Oriental Hotel Group
"We are an equal opportunity employer"


Technical Skills

  • Customer Service

Transferable Skills

  • Interpersonal