Mandarin Oriental Hotel Group

Retail Manager | Hong Kong - Mandarin Oriental

Mandarin Oriental Hotel Group
Full Time
Intermediate (3-6 years)
English, Cantonese

Job Description

Retail Manager | Hong Kong - Mandarin Oriental

Location: Mandarin Oriental, Hong Kong

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. This legendary hotel is the epitome of contemporary luxury combined with Oriental heritage.

We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment. Applications are invited from customer-oriented individuals for the position.


  • Supervise daily service operations of all retail outlets to ensure all hotel standards and policies are followed
  • Prepare and follow up with the revenue budget according to business forecasts
  • Prepare all daily, weekly and monthly reports, budgets and business forecasts
  • Liaise with internal and external parties to identify market opportunities and develop sales strategies, and work on promotion programmes and new products
  • Handle guest complaints, comments and compliments
  • Promote sales and up-sell discreetly
  • Create and maintain a pleasant working environment and encourage team work 
  • Improve efficiency of the operations



  • Minimum 5 years' working experience in retails with at least 3 years at a supervisory or managerial level in a similar environment
  • Customer-oriented with excellent customer service and communication skills
  • Strong leadership and organizational skills
  • Good problem solving and guest complaint handling skills
  • Good sales technique and knowledge of cost control and budgeting
  • Good sense of marketing strategies
  • Good command of both written and spoken English and Cantonese, knowledge of other languages will be an advantage
  • Able to work under pressure
  • Computer literate

For application, please quote the above job reference number and submit online application at our company career website: or please send your resume with salary expectation to:

To explore more opportunities and stay connected, please visit our Facebook career page:

Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

Technical Skills

  • Budgets
  • Complaint Handling
  • Cost Control
  • Costing
  • Customer Service
  • Forecasting
  • Marketing
  • Sales