Mandarin Oriental Hotel Group

Executive Services Agent | Hong Kong - The Excelsior

Mandarin Oriental Hotel Group
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Job Description

Executive Services Agent | Hong Kong - The Excelsior

Location: The Excelsior, Hong Kong

Passionate team players are invited to bring our 'Legendary Quality Service' to new heights

The Excelsior, Hong Kong invites applications for the below position:

Executive Services Agent

Job Responsibilities:

  • To provide prompt and attentive service to hotel guest, handle guest registration in a courteous manner, carries out function and duties according to performance standards as set-forth by management
  • To contribute effort to form team work to ensure highest services standards are being maintained

Job Requirements:

  • Degree or diploma holder in hotel management with a minimum of two years relevant experience in a similar capacity gained with a sizeable luxury hotel
  • Possess energy and take pride in serving customers
  • Sensitive to cultural differences and ability to deal with unexpected events
  • Ability to communicate in English, Cantonese, and Mandarin with guests, colleagues and management in a professional manner
  • Outstanding customer service, interpersonal, and presentation skills

We offer competitive salary and benefits package to successful candidates. Please send your résumé with expected salary to:

Director of Human Resources
The Excelsior, Hong Kong
281 Gloucester Road
Causeway Bay
Hong Kong
Fax: 2240-0797 E-mail:
[email redacted, apply via Jobable]

Owned and managed by Mandarin Oriental Hotel Group
"We are an equal opportunity employer"


Technical Skills

  • Customer Service