Customer Service Supervisor (Call Centre)

Make the Right Call
Full Time
Junior (less than 3 years)
Non-specified
English, Cantonese

Job Description

Customer Service Supervisor (Call Centre)

Responsibilities:

  • Carry out call monitoring to ensure the quality and procedure are in line with the requirements of respective campaigns
  • Monitoring the service and operational of call centre agents thru channels such as live chats, telephone and emails
  • Assist in managing the core projects includes, coaching, monitoring, administration, ongoing training, floor supervision, providing resolution to Agents, Manager and Management
  • To manage, plan and leverage resources in order to meet all SLAs
  • Responsible for recruitment functions, assisting in training and staff development.
  • Build strong partnership within company to ensure smooth operations, support on budget planning and special projects.
  • Develop and standardize call centre operational procedures

Requirements:

  • Excellent customer service mindset, result-oriented and with passion to achieve success
  • 2 years relevant experience in a Senior or Supervisor position
  • With relevant experience in managing or supervising a team of more than 10 Customer Service Officers
  • Detail-oriented and well-organized with good analytical skills
  • Team player with strong communication and interpersonal skills
  • Energetic, flexible and able to work under pressure
  • Good command of spoken English and Cantonese, and written English and Traditional Chinese
  • Flexibility in shift duty arrangement
  • Good use of computer knowledge especially in Excel & Power Point 

Make The Right Call is an equal opportunity employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. Please send detailed resume to: [email redacted, apply via Jobable]

Get to know us at www.maketherightcall.com


Technical Skills

  • Budgets
  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Recruiting
  • Training