After Sales Service Executive (Luxury Brand)

Magic Search
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese

Job Description

After Sales Service Executive (Luxury Brand)

Our client is a world renowned luxury brand. To cope with their business expansion, they are looking for a After Sales Service Executive to join the team.

Key Responsibilities :

  • Classification of repairs according to internal service charter
  • Prepare summary and individual Quality Report (QR form) for each case
  • Packing preparation of each repair case and return to QC team for further process
  • Follow-up on repair progress with QC team
  • Cases filing / classification for record
  • Contact customers for quotation and confirmation of repair
  • Follow–up and update customers on repair progress / status
  • Contact customers for collection of repaired items
  • Dealing with urgent last minute jobs / requests

Requirements :

  • Diploma or above with 2 years related experience
  • Possess a strong caliber in communication, organization and interpersonal skills
  • Positive, patient and detail-minded, with constant innovation and work dynamic
  • Fast learner and good team player
  • Proficient in spoken / written English & Cantonese

Please note that only short listed candidates will be notified. All information provided will be treated in strict confidence and used solely for recruitment purposes. To apply, please quote current and expected salary to [email redacted, apply via Jobable]


Technical Skills

  • Filing