KOS International

Phone Banking Officer

KOS International
Full Time
Junior (less than 3 years)
Non-specified
English, Cantonese, Mandarin (Putonghua)

Job Description

Phone Banking Officer

Location: Hong Kong

Phone Banking Officer

*Call center (no sales task required)
*Banking experience
*Attractive salary package

About the company
Our client is an international retail banking group in Hong Kong. Due to the recent expansion, they are looking for a Phone Banking Officer for their call center.

About the role
Reporting to the team manager, you are responsible for answering incoming phone inquiries on credit card and other banking products. You need to provide immediate assistance on the phone and handle customer's complaints whenever necessary. You will assist in ad-hoc duties requested by your direct manager. You also have to demonstrate courteous service and service oriented attitude at all times.

About the person
To qualify, the successful individual must possess:
  • Secondary education or above.
  • At least 2 year or above experience in customer service role in banks / insurance is required.
  • Excellent telephone manner and customer servicing skills.
  • Strong in problem solving, people oriented with cheerful personality
  • Good command of spoken Cantonese and English, Mandarin.
  • Proficient in English / Chinese input method and MS Office applications.


Click "Apply Now" to apply for this position or call Emily Leung at +852 3180 4913 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.



Technical Skills

  • Answering Telephones
  • Customer Service