Store supervisor

Intermediate (3-6 years)

Technical Skills

  • Branding
  • Complaint Handling
  • Customer Service
  • Sales

Job Description

Store Supervisor

Location: Asia-China-Hong Kong-Eastern

SUMMARY This position is responsible for establishing good relations with all customers and agents in order to improve sales.  Collect data and reports on competitors’ activities.  Prepare weekly and monthly sales reports.  Ensure proper stock level at company’s target and plans for incoming merchandise.  Coach staff in customer service quality and product knowledge.  Assist to manage the Store according to the company principles and guidelines, i.e. reflecting the company image and representing the company to its customers. Ensure an optimal and motivating work climate. Be responsible for increasing customer base.


  • To be responsible for ensuring the superior customer services in provided
  • To assist in communicating company’s policies, memoranda and general information to the staff in a clear and concise manner to ensure understanding and support
  • To monitor budgetary goals and sends regular reports
  • To manage and ensure that customers are informed of any new arrivals or special events
  • To handle customer complaints and perform first level solution
  • To ensure that the Store is in an impeccable condition at all times; i.e. that it meets technical and sanitary as well as decoration standards and requirements
  • To manage the physical assets and funds of the Store
  • To ensure all operational procedures regarding sales, discounts, transfers, stock adjustments, and all policies set forth in the Operations are properly carried out


  • Diploma and above in any discipline with at least 5 years hands-on retail sales or store operation experience in which 2 years at supervisory level
  • Prior exposure in luxury goods or premium fashion brands is preferred
  • Demonstrated strong sense of high-end fashion
  • Possess excellent communication, customer service and interpersonal skill
  • Good command of both spoken and written English and Chinese
  • Good PC skills such as MS Office

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese
Kering GroupRetail and e-commerce

2601 26/F Hysan Place 500 Hennessy Road, Causeway Bay Hong Kong

directions_walk3 mins walk from Causeway Bay Station